With a rich multigenerational history and a reputation for creating and delivering products and services that delight our customers (so they can delight theirs), Galloway Company is a recognized leader in the dairy processing industry.
We are seeking a Classic Mix Customer Solutions Coordinator to support key customer relationships and ensure seamless coordination across sales, production, logistics, and finance. In this role, you will serve as a central point of contact—driving accurate order execution, resolving issues efficiently, and maintaining strong communication with both internal teams and customers.
This position is ideal for someone who brings strong attention to detail, a collaborative mindset, and the ability to manage multiple priorities in a fast‑paced environment. If you are organized, proactive, and committed to delivering exceptional customer service, this is an excellent opportunity to make a meaningful impact.
Key Responsibilities
Customer Relationship Support
- Serve as the primary liaison for assigned national and regional accounts.
- Assist with customer concerns, issues, and escalations to ensure resolution.
- Communicate customer updates, changes, or challenges promptly.
- Call DSD customers to confirm and gather orders as part of ongoing engagement.
- Lead or assist in new customer onboarding and new item setup.
Sales & Pricing Support
- Support sales leadership with customer proposals, pricing strategies, and product rollouts.
- Assist with contract and pricing validations alongside finance and operations.
- Analyze customer data to generate reports on trends, forecasts, and performance metrics.
Operational Coordination
- Coordinate with scheduling, production, and logistics to ensure service expectations are met.
- Secure transportation for all local and national orders.
- Invoice both internal and external orders accurately and timely.
- Validate lotting and quantities on all invoicing.
- Ensure accuracy of warehouse transfers.
- Investigate freight inconsistencies and inventory issues.
Customer Service & Issue Resolution
- Track, investigate, and support resolution of customer complaints, including leakers and other quality issues.
- Perform day-to-day customer service tasks including issue resolution, follow-ups, and order adjustments.
Cross-Functional & Administrative Support
- Participate in strategic planning sessions, representing customer needs to cross-functional teams.
- Support month-end processes and administrative tasks related to production scheduling.
- Cross-train across all Mix and production scheduling responsibilities.
- Provide rotational on-call coverage.
Required Qualifications
- Bachelor’s Degree in Administration or equivalent experience
- 3-5 years in customer-facing, sales support, or account management roles.
- Strong communication and analytical skills.
- Proficiency in Excel, CRM tools, and ERP systems preferred.
- Strong written and verbal communication skills, ability to multitask and have a history of meeting deadlines
- Demonstrated accuracy with reporting and attention to the details
- A self-starter who is confident, approachable and adaptable
- Comfortable communicating/troubleshooting with all levels of the organization
- Solid computer skills to include MS Office applications
Why Join Galloway…..
At Galloway, we’re more than a team – we’re a family. You’ll have the opportunity to work with a collaborative, innovative group of professionals who are dedicated to delivering superior quality and value. If you’re a strategic thinker, a relationship builder, and a self-starter ready to make your mark, we want to hear from you.
Galloway Company offers an attractive and competitive compensation and benefits package, which includes health insurance, quarterly bonus program, wellness programs, 401k Plan with company match, paid time off, life insurance, STD/LTD, Employee Stock Purchase Plan and much more.
TO APPLY:
If you are interested in applying for the Classic Mix Customer Solutions Coordinator position at Galloway Company, please follow the Apply button prompts to complete an online application and upload your resume.
Upon receipt of this information, you will receive an invitation to complete a Culture Index Survey, this is required to move forward in the recruiting process. Resumes will be reviewed once the Culture Index Survey is completed.
Galloway Company is an Equal Opportunity Employer. Galloway Company does not discriminate in employment and no question on this application is used for the purpose of limiting or excusing any applicant’s consideration for employment on a basis prohibited by local, state or federal law. Galloway Company will not discriminate against any applicant for employment because of age, race religion, color, disability, sex, sexual orientation or national origin.